Yesterday Starhub Wireless Router Faulty

Yesterday the router suddenly kept disconnecting, I called Starhub support and they told me to plug directly to the ONT and it works fine, but if change back to router, problem comes again. So they told me to call Dlink suppport as they do not provide support for the router, I thought it's all under them but the router is not.

So I called 66229360 for the Dlink support, the guy guided me to do a hard reset i.e. press and hold the button on the back for 10 seconds and release and it will reset to factory settings. After doing that, he told me to monitor for 2-3 hours. I kept trying and it still keeps getting disconnected, same thing, if plug direct to the ONT it works fine. So I called back again, this time a girl told me to bring the device to their service center, they will send me an email for the instructions.

In the end there was 2 service centers, one is at Jurong, the other at Sim Lim Square. So I called up the Sim Lim Square center since it's nearer to my workplace and I can go during lunch. The staff told me to bring the router with power adapter and the case id from Dlink. When I reached there, they took the router and gave me another one, not sure if it's brand new but whatever, most important is it can work. They don't need the adapter so I took it back, anyway they didn't give me a new adapter, so just to clarify, only need the router and case id for the replacement, no need receipt or adapter.

And it works, no more disconnects!

Comments

Post a Comment

Popular posts from this blog

Long-Term Visit Pass - Plus (LTVP-PLUS)

http://www.ica.gov.sg/news_details.aspx?nid=12665 Good news for those of us who cannot get PR for our beloved spouse, because the Singapore government has come up with a enhanced long-term visit pass called LTVP-PLUS or LTVP+. I'll sum up the key points in the FAQ provided by ICA so you don't have to go through one big page. Do let me know if I missed out anything or correction is required by dropping a comment. GENERAL LTVP+ will be in effect from 01 Apr 2012. LTVP+ holders will enjoy extended duration of residency, public healthcare subsidies and easier access to employment. No separate application required for LTVP+; an application for LTVP will automatically include your spouse for LTVP+, if eligible. LTVP applications submitted from 01 Feb 2012 will automatically be considered for LTVP+. The first approved LTVP+ will grant 3 years residency and subsequent renewal will be 5 years. Current holders of LTVP will be considered for LTVP+ on next renewal. If holde
Read more

How to Marry a Thai in Singapore

Image
You should refer to here -  https://www.rom.gov.sg/reg_info/rom_marriage.asp Please spend some time to go through and understand the information on that section (legal provision, other information, filing of notice, solemnization and etc), if your still not sure, feel free to drop a comment here or you can use their FAQ . The ROM website did a really good job of putting together the information that you need in a well-organized manner. I've done it once and I think the guide is very easy to follow. The only hiccup I've had with my marriage is during the  Appointment for verification & Statutory Declaration where both of us were required to read out a wall of text and my wife had difficulty getting past the first few lines and the counter guy got fed up and told my wife to stop. Definitely my oversight as I didn't arrange for an interpreter beforehand but luckily, there was a licensed interpreter at the scene and we managed to get her to do the interpretation fo
Read more

Commission Calculator for DBS Vickers SG Stocks

Made this little tool to help me calculate the costs of buying or selling a stock, just enter number of shares and price and it will show both buy and sell costs at the same time. Can even choose by cash upfront, online or phone and it will calculate using respective rates. Cash Upfront ONLINE By Phone Shares: Price: Value: Commission: Clearing Fee:
Read more